FAQ

August 15, 2025

Frequently Asked Questions

1. How does Memory Harbour work?

Memory Harbour is a full-service London-based courier digitising service. We are your door-to-door team. Simply purchase the “ship” or archive size package that best fits your needs, and once your order is received, our team will contact your directly by email or WhatsApp to schedule a time that works best for you on the date you selected at checkout.

It’s that easy. We’re a small but mighty team, and aim to have your photos back to you within 3-5 business days. After our scanning process is complete, we’ll email you a secure download link and arrange a time to return your original photographs.

We currently serve London residents in Zones 1–3, operating weekdays, weekends, and bank holidays from 8 AM to 8 PM.

2. What kinds of photographs can you scan?

We currently scan hard-copy photographs only. We currently cannot scan film negatives, but if you have large images or albums, contact us privately and we will do our best to accommodate your needs.

3. Which photo resolution should I select?

Our 600 dpi option is perfect for customers looking for basic viewing, sharing, and standard reprints, and our 1200 dpi option is ideal for archival quality, professional printing, and detailed restoration.

If you're not sure, message our team! We would love to help :)

3. Are there any hidden fees?

No. Everything is included in the price: pick-up, drop-off, and a password-protected digital link to your scanned images. USB keepsakes are an optional add-on.

4. Can I upgrade my package after purchase?

Yes! You can upgrade:

Resolution upgrades if you contact us prior to pick-up.
USB keepsake additions if you contact us before we organize your drop-off.

5. How will I receive my scanned images?

Once scanning is complete:

You’ll receive a secure, password-protected download link via email
You’ll be emailed a time slot to arrange drop-off of your original photographs
If you ordered a USB keepsake, it will be delivered at the same time — no shipping cost necessary

6. Do I need to be home for the courier?

If you cannot be home, we can arrange for a trusted individual to hand over your photographs, but their identity must be communicated to our team to ensure the utmost safety and protection of your memories.

7. Can I buy a gift card?

Yes! Memory Harbour gift cards are valid forever and can be redeemed for any package.

8. Can I contact you before booking?

Absolutely! Our team is extremely passionate about photo preservation and would love to help you choose the best package for your needs. Contact us!

9. How long do you keep my files available?

Your files are kept for 30 days after the download link is emailed. We highly recommend downloading them to a device or purchasing a Memory Harbour USB keepsake as a backup.

10. What if I have more than 2,000 photographs?

If your collection exceeds 2,000 images, we’re more than happy to accommodate you.

Large family archives, estate collections, and generational photo libraries are something we see often and handle with great care. Simply contact us before booking, and we’ll provide a tailored quote based on the size and scope of your collection.

For larger archives, we may: